I'm sitting here in your dealership and while I wait to take possession of my new Prius I am compelled to write to you. It’s important that you know how special a salesman you have in Matt van Waardenburg. It is because of him that you sold me a Toyota today.

Matt can tell you about my unique obstacles and how much easier it would have been on me to accept a deal from another Toyota dealership. I didn’t because I had met Matt and felt a loyalty to him. I wanted to give him the business if a deal could be reached. And he did it!

From the very first Matt made me feel comfortable and confident in his integrity. Meeting my needs and concerns in finding the right vehicle at the right price was his only agenda. He never pushed but always knew the right answer that I needed. That is a gift that few people are born with. He was never impatient, even when he had a right to be. In fact, as cheesy as it may sound, he transcended the stereotype of salesman, he was my friend. He cared about my needs and genuinely wanted the best for me. Yet at the same time, he maintained a professional presence and kept in mind the needs of your company. This combination of skills and character is rare - as an employer I know this. I hope you do as well. "Excellent" is just the beginning of Matt's character, he deserves your best.

Cathy J.
Buena Park

Last night we purchased a new Tundra. Our salesperson was Matt van Waardenburg. We just wanted to write and tell you what a great experience we had from beginning to end. Matt was extremely knowledgeable and answered all of our questions. He was patient and had a fantastic sense of humor even at 2:30 a.m. when we finished all of the final paperwork. During these stressful times it was so refreshing to be treated so warmly and unhurriedly.

We have purchased 5 cars from Toyota of Huntington Beach and this was by far the best expereince we have ever had. Matt is an exceptional young man and we will defintely recommend him to our friends and nieghbors.

Linda and Richard P.
Fountain Valley

We purchased a 2008 Prius on June 11, 2008 at your store, our salesman was Eric Delapena. We were and have been since the purchase, treated with the highest level of professionalism that we've ever experienced at a car dealership.

When Eric and Gina Paramo welcomed us to the Toyota Family, we thought that's nice but what does it mean? We found out that they truly care about us and have done everything possible in their follow up communications via phone, personal messages and mail, making sure we're happy and please with the car and the service from the staff at your dealership.

When Eric and Gina invited us to a New Car Owners Dinner at your dealership we couldn't believe it. Never before has a dealership extended to us such warmth and hospitality thanking us for buying a car and being sure we understand everything about it's operation. It was a good experience to meet the staff so when we come in we know who to talk to and what to expect. The dinner was a wonderful way to make everyone feel like family. The best way to describe Eric and Gina's care and concern for us can only be described as better than excellent.

Patrick M.
Huntington Beach

Recently I purchased a new Toyota Tundra from Toyota of Huntington Beach. I wanted to commend your sales representative, James JD Humberson for his professionalism and courtesy.

Besides getting a great vehicle, I was equally impressed with Mr. Humberson's willingness to get the best deal, the best financing and to ensure my business with Toyota of Huntington Beach was valued. He made sure all my needs were considered during the purchase process.

I have purchased several new vehicles during my life but the experience at your dealership was far the best ever. I look forward to maintaining my association with Toyota of Huntington Beach through the service department and future vehicles purchases.

Once again, thank you for providing the quality of salesmanship demonstrated by Mr. Humberson and your dealership.

Dale J.
Long Beach

Mr. Dang,

The experience was infact far superior to any car buying I have ever done and I will refer friends, neighbors and family to you as I have always thought Toyota of Huntington beach has their customers needs come first above selling a vehicle. Thank you for your time and effort in getting me the vehicle I wanted.

Sharon C.
Huntington Beach

I want to take a few minutes to share with you my extremely positive experience working with Eric. I have never seen any person in and out of the car dealerships work so hard to satisfy a customer. I had my deal worked out with Autoland in Mission Viejo. I am a member of the OCTFCU and am thrilled with them. Feeling that they would have the best within their branches I went to their AutoLand representative to purchase a Scion. Previously I had been shopping online to inquire about the value of my trade in. I had received several responses from Eric encouraging me to contact him and come in. I was set to do a deal Friday morning when we opened an e-mail from Eric stating that his dealership needed to move cars out. My husband called the cell phone number on the e-mail and Eric answered! Mind you this was 6:00am!!! He assured us he could beat the deal which we were less than thrilled with and my husband headed up to Huntington Beach. Long story short, I came home Friday night driving my new Scion xD in the color I wanted - got it worked out from another dealership - and I am thrilled. He drove us to the credit union because we were running out of time and we were unfamiliar with the Huntington Beach location. Eric knew exactly where it was and he drove us there! Now I ask you, WHO does stuff like that? He was great and a true asset to your company. I will recommend him to my colleagues and to other members of our family. You not only have at first class vehicle to sell but a first class person selling them. It was a truly great experience.

Candy M.
Rainbow

Hello Ryan. This is Daniel T*********. I just wanted to thank you very much for making the car buying experience a great one. You helped me and my family very well, gave us the space we needed in terms of making a decision on our own without pressure, and also aided in helping us make that decision of purchasing the car we were looking for. I'll definitely send you any one that I interested in purchasing a new car. Once again, thanks you very much!

Daniel T.
Huntington Beach

Thank you for the sweet deal. Your staff is great and we were treated very well.

Jeanne and David G.
Yorba Linda

I am writing you to thank you, Toyota of Huntington Beach, and more specifically Eric Moore and Maria Bellucci for the excellent service and enjoyable experience my wife and I had when we recently purchased a 2008 Toyota Tundra on August 29, 2008. I have never associated excellent service and enjoyable experience with purchasing a new vehicle up until now. I am accustomed to high pressure and the cat and mouse game. Our experience at Toyota of Huntington Beach was very different.

Thank you Eric, Maria and Toyota of Huntington Beach for making our buying experience a pleasurable one. I would be happy to recommend Toyota of Huntington beach to friends and relatives. We love our new Tundra...thank you Toyota!

Anthony and Mitzi D.
Huntington Beach

Patrick thanks so much for all your help in purchasing our new Highlander. You and Scott Marino really did a great job and we love our car!

Tony and Julie C.
Garden Grove

I am writing to tell you about my experience I had at your Toyota dealership on August 16, 2008, as well as commend and thank the following staff who contributed to that experience: Jason, JD, Mike Sota and Frank Pazak.

I arrived at Toyota of Huntington Beach at around 9:30am in search of a Toyota Tacoma Double Cab Long Bed. As I was approaching the showroom room doors, I was promptly greeted and welcomed to your dealership by Jason, who introduced my to J.D. I told J.D. what I was looking for and soon thereafter, we were on our way to look at the Tacoma's. One thing that stood out is that J.D. did not barrage me with questions about anything related to the potential transaction; he was more concerned about my needs and desires, which I found to be very pleasant. His knowledge and straightforwardness was fantastic. He not only answered all of my questions, but also was very thorough in his explanations throughout the sales process.

In regards to the financing part of the transaction, Mike Sota was very knowledgeable and clearly showed dedication toward getting all the paperwork completed efficiently. Additionally, he also provided me with understandable explanations of every document required to complete the transaction, as well as provide suggestions on how to protect my investment, which I took action upon.

Finally, and certainly not least, Frank Pazak was very enthusiastic in congratulating me on my new truck and played a big part in providing me with an overall buying experience that provided to me why your dealership earned the President's Award. Please thank all of the individuals I mentioned above - I love my new Toyota Tacoma and look forward to many, many years of happy ownership of the truck. You have a customer and referral source for life.

Phillip M.
Huntington Beach

I am writing to let you know about two outstanding employees you have at your dealership. Mr. Omar Baldizon and Matt Sloan the Sales Manager. I was in a big rush to buy a new car and knew exactly what I wanted, a Camry XLE in Desert Sand Mica with Navigation. Your dealership didn't have it. Omar went above and beyond to find me exactly what I wanted. Omar searched for my exact car for days, two weeks to be exact. And even came in on his day off to try to locate it. And Finally when he found one, he came in early the following day, Saturday morning, before he was even schedule to work and drove to Riverside to get my new car for me. I was so impressed and happy! Now that's service! Your dealership is the best. But what makes it the best is your outstanding employees. Anybody can sell a car, but not anybody can go above and beyond the call of duty like Omar and Matt. Please pass along my gratitude to both of them and I look forward to returning in three years to lease my next car.... probably an Avalon next time. Thanks again for your great service and staff!

Michelle S.
Huntington Beach

I walked on your lot and was approached by one of your sales people, Ryan Goff. I told Ryan from the start that I was "just looking". I also told him I wanted to test drive a RAV4, Highlander and a 4Runner. That evening I test drove all three vehicles and must have looked at 6 or 7 model variations. I walked off the lot without Ryan making a sale. Over the next couple of days, I must have called Ryan with a dozen different questions and sales scenarios. A few days later I met Ryan at your dealership and drove off the lot in a new 2004 Highlander and haven't had a moments regret. I am very excited and the pleased owner of a beautiful Highlander. It’s exactly what I wanted!

I'd like you to know that through it all, Ryan was a pleasure to work with. He was polite, patient and knowledgeable. I enjoyed our sales relationship. Prior to this car, I have owned a Corolla, a Camry and a 4Runner. I have always had my cars serviced at your dealership with excellent results. I look forward to years of great service with my Highlander from your service department. I love you guys!

Faith F.
Westminster

I would like to express my gratitude, for your very professional, friendly and good service! This my first Toyota purchase and up to date I am happy, also I found Lance to be an excellent and friendly salesman. Thanks again to all of your staff!

Inger N.
Huntington Beach.

I am writing this letter to express my appreciation for Gina Cervantes, Customer Service Manager. If it weren't for Ms. Cervantes I would surely be taking my future business elsewhere. Ms. Cervantes was supportive, helpful, understanding and professional in the manner in which she assisted me. Most importantly she was effective in actually helping rectify what I perceived as unfair treatment by both your dealership and by Lexus of Westminster. Ms. Cervantes is the reason I will continues to believe that Toyota of Huntington Beach truly means what they say when they promise "customer satisfaction" to their customers. Ms. Cervantes should be commended for her fine work. I also want to thank Mr. Miller and Mr. Prado because without your cooperation and assistance none of this would have been possible.

Nick C.
Huntington Beach

Because of you and your wonderful people who did a great job for me, you can see on my kids face a beautiful smile. For no other reason, there is a smile and joy in their heart only because Mr. Allan Dong, Kevin Hoang, Jerry Ruiz, Dea Mais and Steve Gannon, before to be great employees, they have a wonderful characters. They all together worked to help me purchase a 2004 Toyota Sienna. In this occasion, I want to thank you for my cousin’s new car. Corina and Dorian P., who recently purchased a Toyota 4Runner from you, who got the recommendation from me to go to Toyota of Huntington Beach. Please accept my total appreciation and thankfulness for everything you did for my family. As a man with a lot of knowledge about cars, my opinion for the 2004 Sienna is that this car is a great one. My god bless all of you, wonderful people from Toyota of Huntington Beach.

George L.
Garden Grove

Thank you for your follow up letter concerning the recent purchase of my Prius. I love this little car and appreciate it even more after waiting over 8 months to finally get it. I was treated with respect and courtesy by extremely professional and capable people. I will specifically uphold James Szabo "JJ" as your key to my continued business. It was JJ along with the floor manager Cory who salvaged me as a loyal customer. My family has been buying cars and trucks from Toyota of Huntington Beach for many years. Now that the "kids" are grown and have children of our own, I'm sure that we will continue to come to you for our transportation needs. Why? "JJ". Now I can say with honesty that you have a satisfied, happy and loyal customer because of JJ and Toyota of Huntington Beach delivered!

Tim K.
Fountain Valley

Wow! What a great experience I had purchasing my 2002 4Runner from your dealership! I received the best car buying experience with help of both Sales Manager Chris Wright and sales consultant William Monterossa. They truly made my car buying experience enjoyable! I am a pretty busy guy and I don't write letters often....so these guys really impressed me! There was no pressure to buy. They listened to my needs, and best of all, they were concerned about which type of vehicle I wanted, not just one that they could sell. I felt as if both of them went our of their way to make me happy and I sincerely enjoyed working with the both of them in my recent purchase. I plan on recommending your store to many other friends and co-workers, and I look forward to experiencing the same type of service through the years of servicing my 4Runner at your dealership!

Brad S.
Huntington Beach

The very friendly staff in particular our salesperson-Ryan Goff. He is an exceptional, caring and professional person. We appreciated the time taken with us to review the details of each document signed as it was explained in a simple yet professional manner.

Manuel F.
Anaheim

My wife and I would like to express our appreciation to you for making our purchase of the Prius such a positive experience. Your courtesy, knowledge about the car and honest approach gave us a sense that we were buying the right car from the right person and dealer at the right price. We will certainly recommend you to any of our acquaintances who are in the market for a car.

Matt and Arleeta D.
San Clemente